Shipping & Delivery Policy

Welcome to Fabrinex

At Fabrinex, operated by Latenzo E-Commerce IT Private Limited, we focus on timely and secure delivery of every order. This shipping policy outlines our dispatch procedures, delivery timelines, and key fulfillment information.

In this document, the terms “we,” “us,” and “our” refer to Latenzo E-Commerce IT Private Limited, while “you,” “your,” and “user” indicate our valued customers. By placing an order, you are agreeing to the shipping terms mentioned below.

Serviceable Areas

Currently, we offer shipping only within India. Orders requiring delivery beyond Indian borders cannot be processed at this time.

Order Processing & Dispatch Timelines

Orders are generally processed within 1 to 2 working days, excluding weekends and public holidays. After dispatch, an email confirmation will be sent with shipment details and other relevant information.

Estimated Delivery Duration

• Delivery timelines typically range between 3 to 8 working days, depending on your delivery location and courier availability.
• Delays may occur due to unexpected events such as weather disturbances, logistics issues, or high seasonal demand.

Failed Delivery Attempts

If a delivery attempt fails due to incorrect address details, recipient absence, or package refusal, the delivery partner will make up to three attempts. After repeated failures, the package will be returned to us. Re-dispatch can be arranged, subject to additional shipping costs.

Damaged or Undelivered Packages

• Damaged Orders: If your order arrives damaged, please contact our support team within 48 hours of receiving it. Attach clear photos of the damage to speed up the resolution.

Missing Deliveries: If your order does not arrive, we’ll coordinate with our courier partner to either resend the item or initiate a refund, based on the final outcome.

Special Handling Requirements

Some products may have specific shipping instructions due to size, weight, or fragility. Any special conditions will be clearly highlighted on the respective product pages before you place an order.

Contact Us

If you need help with anything shipping-related, reach out to our support team at latenzoecommerceitpvtltd@gmail.com.

Thank you for shopping with Fabrinex. Your trust means the world to us.